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Questionnaire survey

Client Experience Evaluation Sheet

Dear Valued Customer:

To continuously improve our service quality, we sincerely invite you to spend 3 - 5 minutes completing this anonymous survey. Your feedback is crucial to us.

I. Basic Information

1. Your company's main steel procurement types (Multiple choice)*

Please select at least one option

2. Company type*

Please select an option

3. Steel procurement frequency*

Please select an option

4. Key considerations in procurement decisions (Multiple choice)*

Please select at least one option

5. Biggest challenges in current cooperation (Multiple choice)*

Please select at least one option

II. Product Requirements & Evaluation

6. Planned new procurement categories in next 6 months (Multiple choice)*

Please select at least one option

7. Core steel product characteristics (Multiple choice)*

Please select at least one option

8. Satisfaction with our product quality*

Please select an option

III. Service & Delivery Experience

9. Order delivery punctuality rate

Please select an option

10. Account Manager Service Evaluation

11. Documentation Service Evaluation

12. Shipping Company Cooperation Satisfaction

13. Technical Documentation Support

14. Likelihood of Future Cooperation

15. Long - term Cooperation Intention

16. Willingness to Recommend Us

17. Improvement Suggestions (Optional)

Optional Information

(Complete to receive: ① Priority new product samples ② Dedicated account manager support)

Shanghai HXH Steel Manufacture Co., Ltd.
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